Latest News
March
7, 2007
 Junction
City, KS, March 7, 2007 – Capgemini, one of
the world’s foremost providers of consulting,
technology and outsourcing services, today announced
that it will open a 600-seat contact center and
begin serving clients in October. This will be the
seventh Capgemini contact center in North America.
When
the center becomes fully operational, it is expected
to generate more than $8 million in annual salaries
in the Junction City area. Capgemini will begin
recruiting personnel for the center in June.
“We
are excited to welcome Capgemini to Junction City,”
Kansas Governor Kathleen Sebelius said. “By
opting to expand here, Capgemini joins a growing
list of world-class companies that have realized
the benefits of doing business in Kansas. And with
the current and projected population growth of the
Junction City and Fort Riley areas, we’re
optimistic that more businesses will soon decide
to call Kansas home.”
 The
Junction City contact center is a key component
of Capgemini’s growth in North America, and
will further expand Capgemini’s Customer Care
organization, which currently handles more than
20 million customer interactions annually. Capgemini’s
Customer Care offering helps clients reduce contact
center operating costs, while increasing service
levels to support strong customer satisfaction and
retention. These contact centers are part of Capgemini’s
RightshoreTM global delivery approach, which is
not only about the lowest cost location, but also
about providing high standards of quality and service
performance through the right delivery model and
right skills at the right location.
“We’re
excited to expand our North American operations
to Junction City, because it not only expands or
ability to serve our clients’ needs, but also
creates meaningful jobs in this growing community,”
said Rob Duncan, Vice President, Customer Care for
Capgemini Americas Outsourcing Services. “Many
of our clients are seeking cost-effective customer
care locations in North America, and Capgemini’s
new center in Junction City demonstrates our commitment
to providing just that— choice, flexibility
and improved business performance.”
About Capgemini
Capgemini, one of the world's foremost providers
of Consulting, Technology and Outsourcing services,
enables its clients to transform and perform through
technologies. Capgemini provides its clients with
insights and capabilities that boost their freedom
to achieve superior results through a unique way
of working, which it calls the Collaborative Business
Experience. Capgemini reported 2006 global revenues
of approximately $9.625 billion or EUR 7.7 billion
and employs approximately 68,000 people worldwide. For
more information visit the Capgemini website
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